TERMS & CONDITIONS

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Islence Luxury Travel ("Islence," "we," "us," or "our"), a travel services company incorporated in British Columbia, Canada.

By accessing our website, engaging our services, or making a booking with Islence, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Description

Islence provides luxury travel planning and concierge services, including but not limited to:

• Private tours and guided experiences
• Custom travel itinerary planning
• Corporate retreat and event planning
• Accommodation and transportation bookings
• 24/7 concierge support during travel
• Travel consultation and advisory services

All services are subject to availability and confirmation by third-party suppliers.

3. Booking and Payment Terms

3.1 Booking Process

All bookings require written confirmation from Islence. Verbal agreements or preliminary discussions do not constitute a confirmed booking.

3.2 Payment Schedule

• Planning fee: Due upon agreement signing
• Deposit: 50% of total cost due at booking confirmation
• Final payment: Due 30 days prior to travel commencement
• Last-minute bookings: Full payment may be required immediately

3.3 Accepted Payment Methods

We accept major credit cards, wire transfers, and certified cheques in Canadian Dollars (CAD). All prices are quoted in CAD unless otherwise specified.

4. Cancellation and Refund Policy

4.1 Client Cancellation

• More than 60 days before travel: 25% cancellation fee
• 31-60 days before travel: 50% cancellation fee
• 15-30 days before travel: 75% cancellation fee
• Less than 15 days before travel: 100% cancellation fee

4.2 Islence Cancellation

In the unlikely event that Islence must cancel your trip due to circumstances beyond our control, we will provide a full refund or reschedule your travel at no additional cost.

4.3 Third-Party Cancellations

Cancellations by hotels, airlines, or other service providers are subject to their individual cancellation policies. Islence will assist in obtaining refunds but cannot guarantee reimbursement for third-party cancellations.

5. Travel Insurance

We strongly recommend comprehensive travel insurance to protect your investment. Travel insurance should cover trip cancellation, interruption, medical expenses, and emergency evacuation. Islence can assist in securing appropriate coverage but is not responsible for claims or coverage disputes.

6. Liability and Responsibility

6.1 Limited Liability

Islence acts as an intermediary between clients and service providers. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any service providers or for any personal injuries, death, property damage, or other damages resulting from such providers.

6.2 Maximum Liability

Our maximum liability for any claim shall not exceed the total amount paid by the client for the specific services in question.

6.3 Force Majeure

Islence is not liable for delays, cancellations, or modifications due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or pandemics.

7. Client Responsibilities

Clients are responsible for:

• Providing accurate personal information and travel preferences
• Ensuring valid passports and required visas/documentation
• Disclosing any medical conditions or dietary restrictions
• Following all health and safety guidelines during travel
• Behaving respectfully toward service providers and other travelers
• Reporting any issues immediately for prompt resolution

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information in accordance with Canadian privacy laws.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Islence or its licensors and is protected by Canadian and international copyright laws. Unauthorized use is prohibited.

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, and any disputes will be subject to the exclusive jurisdiction of the courts of British Columbia.

10.2 Mediation

Before pursuing formal legal action, parties agree to attempt resolution through mediation in Vancouver, British Columbia.

11. Travel Industry Regulations

Islence is registered with the Travel Industry Council of Ontario (TICO) and maintains appropriate bonding and insurance as required by Canadian law. Our TICO registration number is available upon request.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "last updated" date. Continued use of our services after modifications constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms, please contact us: