CORPORATE DISCLOSURE
Last updated: July 24, 2025
1. Company Information
Legal Name
Islence Luxury Travel Inc.
Incorporation
British Columbia, Canada
Date of Incorporation
March 15, 2018
Business Number
821053972BC0001
GST/HST Number
840623916RT0001
2. Registered Office
Corporate Address
1690 Stewart Ave
Nanaimo, British Columbia
V9S 4B6
Canada
3. Business Activities
Islence Luxury Travel Inc. is engaged in the following primary business activities:
- Luxury travel planning and consultation services
- Private tour organization and coordination
- Corporate retreat and event planning
- Travel concierge and support services
- Hospitality and accommodation booking services
- Transportation coordination and logistics
4. Regulatory Compliance
4.1 Travel Industry Registration
TICO Registration
Travel Industry Council of Ontario
Registration #: 50024731
Status: Active and in good standing
Consumer Protection
Bonded under TICO requirements
Bond Amount: $50,000 CAD
Provider: Travelers Guarantee Fund
4.2 Professional Memberships
- Virtuoso: Preferred Partner Status (Member ID: VP-2023-1547)
- Canadian Association of Tour Operators (CATO): Full Member
- British Columbia Travel Industry Association: Corporate Member
- Green Key Eco-Rating Program: Certified Sustainable Tourism Operator
5. Insurance Coverage
General Liability Insurance
Provider: Intact Insurance Company
Coverage: $2,000,000 CAD
Policy #: GL-2024-IS-721053
Professional Indemnity Insurance
Provider: Intact Insurance Company
Coverage: $1,000,000 CAD
Policy #: PI-2024-IS-820618
Errors & Omissions Insurance
Provider: Intact Insurance Company
Coverage: $1,000,000 CAD
Policy #: EO-2024-IS-837210
6. Financial Information
6.1 Banking Information
Corporate banking is maintained with:
- Primary Bank: Royal Bank of Canada (RBC)
- Branch: Nanaimo Commercial Banking Centre
- Trust Account: Maintained for client deposits as required by TICO
6.2 Credit Rating
Islence Luxury Travel maintains a strong business credit rating and financial standing as verified by:
- Dun & Bradstreet Business Credit Report
- Equifax Commercial Credit Report
- Annual financial audits by certified public accountants
7. Management and Ownership
Chief Executive Officer
Name: Alexandra Morrison
Ownership: 100% shareholding
Background: 15+ years luxury hospitality experience
Director of Operations
Name: Marcus Chen
Role: Senior Management
Background: 12+ years operations and logistics
8. Supplier Relationships
Islence maintains preferred partner relationships with:
8.1 Accommodation Partners
- Leading Hotels of the World
- Relais & Châteaux properties
- Fairmont Hotels & Resorts
- Four Seasons Hotels and Resorts
- Independent luxury lodges and resorts
8.2 Transportation Partners
- Air Canada (Preferred Partner)
- WestJet (Corporate Account)
- VIA Rail Canada
- Rocky Mountaineer
- Licensed charter and private aviation companies
9. Data Security and Privacy
9.1 Security Certifications
- SSL Certificate: Extended Validation (EV) SSL from DigiCert
- PCI DSS Compliance: Level 1 Service Provider
- Privacy Compliance: PIPEDA and GDPR compliant
9.2 Data Protection Officer
As required by privacy legislation, we have appointed a Data Protection Officer:
Contact: [email protected]
10. Environmental Commitments
Islence is committed to sustainable tourism practices:
- Carbon Neutral Operations: All business operations carbon offset through Bullfrog Power
- Green Key Certified: Meeting environmental standards for sustainable tourism
- Local Partnerships: Prioritizing local suppliers and indigenous-owned businesses
- Responsible Travel: Promoting low-impact, conservation-focused experiences
11. Awards and Recognition
Canadian Tourism Excellence Awards
Award: Luxury Travel Company of the Year 2022
Presented by: Tourism Industry Association of Canada
Virtuoso Network
Status: Preferred Partner (since 2023)
Recognition: Elite global luxury travel network membership
Green Tourism Certification
Certification: Green Key Eco-Rating Gold Level
Valid Until: December 2025
12. Contact Information for Regulatory Inquiries
13. Public Records
Corporate records and filings are available through:
- BC Corporate Registry: Incorporation documents and annual reports
- Canada Revenue Agency: Business registration and tax compliance
- TICO Public Registry: Travel industry registration and complaint history
- Better Business Bureau: Accredited business rating and reviews
14. Complaint Resolution
14.1 Internal Process
We maintain a formal complaint resolution process:
- Direct resolution with our customer service team
- Escalation to management level
- Executive review by CEO
- Third-party mediation if required
14.2 External Resources
If internal resolution is not achieved, customers may contact:
- TICO: Travel Industry Council of Ontario (1-888-451-8426)
- Better Business Bureau: BBB serving Mainland BC
- Consumer Protection BC: For consumer rights issues