PRIVACY POLICY

1. Introduction

Islence Luxury Travel ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, as well as the General Data Protection Regulation (GDPR) for European Union residents.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Passport and identification details (when required for bookings)
• Medical or dietary information (when relevant to travel arrangements)
• Emergency contact information

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

2.3 Marketing and Analytics

With your consent, we may collect information for:

• Google Ads conversion tracking
• Google Analytics website usage data
• Email marketing engagement metrics
• Social media interaction data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Planning, booking, and managing your travel arrangements
• Communication: Responding to inquiries and providing customer support
• Payment Processing: Handling transactions and billing
• Legal Compliance: Meeting regulatory requirements and record-keeping obligations
• Marketing: Sending promotional materials and newsletters (with your consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Security: Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third parties who assist in delivering our services:

• Hotels, airlines, and other travel service providers
• Payment processors and financial institutions
• Insurance companies (when applicable)
• Technology service providers and cloud storage companies

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Google Ads and Analytics

5.1 Google Ads

We use Google Ads to promote our services online. Google may collect information about your visits to our website to show you relevant advertisements on other websites. This includes:

• Conversion tracking to measure ad effectiveness
• Remarketing to show ads to previous website visitors
• Audience insights for targeted advertising

5.2 Google Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience. Google Analytics collects anonymized data about your website usage.

5.3 Opt-Out Options

You can opt out of Google's advertising tracking by:

• Visiting Google's Ad Settings page
• Installing the Google Analytics Opt-out Browser Add-on
• Adjusting your cookie preferences on our website

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Active client records: Retained during the business relationship and for 7 years after the last service
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained for up to 26 months
• Financial records: Retained as required by Canadian tax and business laws

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and data centers
• Regular security assessments and updates
• Limited access controls and employee training
• Secure disposal of physical and electronic records

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications

8.2 GDPR Rights (EU Residents)

If you're an EU resident, you have additional rights under GDPR:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

8.3 Cookie Management

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers are located. These transfers are conducted with appropriate safeguards to ensure your privacy rights are protected.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes (where applicable)

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: